RETURNS

We stand by our product – and allow our customers a 14-day fully refundable return policy on all ready to ship items (no special orders) – on a case by case basis – to confirm the item is not intensely worn and/or damaged in anyway.

Crossed the 14-day return deadline? No problem, as long as you’re within 60 days – we will be happy to give you store credit towards another purchase. Again – we offer returns only on in-stock and ready to ship items.

Incorrect size? We are here to help.
Call or email us (details below) so we can help you figure out the changes that need to be made in order to make you a happy customer. We may just ask you to ship us back the piece, or stop by one of our authorized dealers – to make any necessary adjustments.

If you have any questions, kindly reach us by email at returns@kainnewyork.com or call 212.382.3062 during hours of operation – and we will be happy to answer.